Returns

RETURNS POLICY

Unopened items in original packaging returned with a receipt within 30 days of purchase will receive a refund to the original method of payment or will receive an exchange. Items that are opened, damaged and/or not in resalable condition may not be eligible for a refund or exchange. All returned items are subject to a 20% restocking fee. Original shipping fees to the customer are non-refundable. Shipping fees are non-refundable. Special order items are non refundable. Bauerfeind braces ordered in colours other than titan are considered special order. 

WHERE TO RETURN PRODUCTS

Products can be returned via address provided in the return authorization email. 

EXCHANGES

Exchanges are handled in the same manner as product returns. To exchange a product, simply bring it to our store within 30 days, in its original condition and packaging, with your receipt. A 20% restocking fee and original shipping fees will be applied against the exchangeable product.